By understanding the needs of a company, our solution can help grow and solve everyday problems. We pinpoint the areas of pain and identify opportunities that will help you most.
We establish what information needs to be collected by the chatbot through a set of exercises that replicate real-time scenarios to give the best solution.
Our research helps us develop a Natural Language Processing model by finding the most appropriate intents and responses that can handle queries quickly and precisely.
Softude experts are experienced professionals with years of experience handling the complex chatbot delivery requirements to start-ups and large enterprises.
Recognizing the importance of centralizing data, we can link chatbots with backend systems, third-party mediums, and CRMs.
By analyzing customer feedback, we can create opportunities for more optimization to improve service delivery.
Chatbots are powered by a specified set of rules created to be able to communicate with a human over chats. Here are a few use cases of the WhatsApp chatbot:
WhatsApp Business API enables enterprises to create a trustworthy profile, complete with the green badge which confirms the brand’s authenticity.
Choose a number to use the WhatsApp Business Solution- either mobile, landline, or toll-free.
Integrate our REST API in existing applications (CRM Contact center, CRM chat, etc.) or use our Chat Messaging Console.
WhatsApp ensures secure end-to-end transmission of messages. This means that all communication with users is secure and private.
Harness WhatsApp’s capabilities to transfer or receive multimedia files to customers, like videos, images, documents, locations, contact cards, etc.
Businesses can monitor if their customer has read and received messages using this API, known as the WhatsApp Business API. 12x more effective than email to re-market.