Known as one of the biggest suppliers of earth-moving equipment and machinery in Australia, our client caters to the mining and construction industry. From compact track loaders for precision work to large-capacity dump trucks for efficient material transport, their diverse fleet of over 150 vehicles/equipment are rented for various tasks such as excavation, grading, and site preparation.
From managing bookings, tracking the availability of equipment and vehicles, planning and supervising for efficient fleet operations, everything used to be maintained on excel spreadsheets and local systems. Fleet managers used to constantly engage with drivers over phone calls to know the current location of vehicle, fuel consumption usage, delivery schedules, and job status. As a result, customers often don’t get the right heavy equipment when they need the most. With the business growth, delays in delivery and booking errors became common in their business operations.
Softude developed a heavy equipment fleet management software to track fleet activity, its booking status, work allocation details, performance, maintenance needs, and fuel consumption usage in real-time. It also gives information on drivers’ activity such as their arrival and departure time, and idle time throughout the trip. With digital dockets and automated reports on key performance metrics of the fleet, fleet managers don’t have to waste time on keeping manual records.
Detailed reports with KPIs such as most or least utilized vehicle, vehicle downtime, average trip distance, and load capacity utilization, helped in better utilization of assets.
Efficient scheduling and transparency on the status of fleet and drivers helped our client minimize the overall downtime and increased customer satisfaction.
Paperless inspection of fleet and driver information such as license, permits, insurance, and registration details ensured that every vehicle/equipment is safe and compliant.
Detailed reports on working/running hours and arrival and departure times improved the accuracy of customer billing and reduced false claims.
Investing in fleet management software was the best decision we made. Our entire business relies on it and the software helped us utilize our resources more efficiently and deliver a better service to our customers.