Softude transformed a conventional banking and financial institution to adopt digitalization with a deep focus on elevating their customers’ experience. With a professional approach and technical expertise of serving BFSI industry, we created digital solutions simplifying their internal processes and offering utmost convenience to their customers.
Our client has been successfully turning their customers’ dream to own a home or property in the reality through their home loan services. Though their services and interest rates were competitive enough to attract targeted customers, they lagged behind due to manual operations.
Their team used to juggle with the extensive paperwork, documentations, handling customer queries and resolving them on-time. Keeping track of loan and payment history of customers was not even a smooth process. This hurt their operation and productivity.
But their customers were the one who suffered the most. Today’s customers are tech-savvy, and they prefer self-service options. And if they have to wait or physically access the services they can otherwise access on their smartphone, frustration is bound to happen. Nobody wants to waste their precious time rather they would move to banks who offer them digital services.
And so did it happen with our clients’ customers too. Fearing they would lose the potential business coming from the customers and left behind the time, our client hopped on the journey to bring a change in their operation.
We deeply understood the situation of our client who were working hard towards their goal to become the leader in the banking market. And since we have transformed the business of clients with similar business model earlier, we knew exactly what the best in their interest will be.
Softude’s open-source experts designed separate applications to cater to the needs of both customers and bank.
First one is a mobile application that serves as a one-stop platform for the customers. Similar to any other application, this is made user-friendly and easy to use so that app users do no get stuck while using the application.
Let us unveil the features of our mobile application.
To streamline internal processes and improve the efficiency of bank agents, Softude developed a web application equipped with key functionalities.
Collaborating with Softude, improved the loan processing capabilities and increased the banking customer base. Our digital solutions also enhanced communication with the customers and created a safe and secure environment for them to access home loan services at their convenience. Results are in front of you:
If your business is still holding the conventional roots of operating, it’s time to upgrade and embrace digitalization. Softude is always ready and committed to help passionate businesses achieve success in the digital landscape.
Write to us now and we will make it happen for your business.
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