Our client is a prominent global heavy-duty vehicle and equipment manufacturer. With a vast international presence, they operate production facilities across multiple countries and serve customers worldwide
A Need for Change The client faced challenges managing customer feedback from multiple channels like surveys, emails, social media, and websites. The feedback could have been more structured, making it hard to extract useful insights. They also struggled with inefficiencies in distributing surveys, lack of personalization, delays in sharing data, inaccurate predictions of customer churn, and difficulties in analyzing text-based feedback. Softude’s Role Softude developed an AI-powered customer satisfaction survey system that automates data collection, converts unstructured feedback into actionable insights, and helps in real-time evaluation of customer satisfaction. The solution addressed all the client's pain points, making their feedback process more efficient and insightful. CSAT Score Retention Rate Better survey performance The solution significantly reduced the manual effort required for survey distribution and data analysis.
Personalized surveys helped in targeting specific customer groups, leading to more meaningful interactions.
The system provided immediate access to actionable data, improving decision-making processes across departments.
Accurate churn predictions allowed for proactive customer retention strategies, reducing the loss of valuable customers.
Discover how we helped a fintech company enhance onboarding, streamline account management, and enable instant loan approvals. How Softude created an AI-powered mobile app for a leading language solutions institute. Analyzed and transformed unstructured data from text and audio-based interactions between medical practitioners to provide valuable insights for pharmaceutical advancements. Let's work together to bring your ideas to life and make a positive impact on your customers.
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4.4
81%
70%
Benefits in a Nutshell
01.
Time-Saving Automation
02.
Enhanced Engagement
03.
Real-Time Insights
04.
Improved Retention Rate
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