AI Agent Reduced Wait Times by 60% for a Multi-Specialty Hospital

A Need for Change

Booking appointments was a frustrating experience for both patients and hospital staff. Long wait times on calls, scheduling errors, and double bookings made the process inefficient. Patients often had to wait 2-3 weeks for an appointment and even longer for certain specialties. Last-minute cancellations and no-shows added to the problem, leaving time slots unfilled and disrupting hospital operations. The hospital needed a better way to manage appointments while making the process easier for patients.

Softude’s Role

To address these challenges, we introduced an AI-powered Virtual Healthcare Agent, an intelligent assistant integrated into the hospital’s website to streamline appointment management. The AI agent allows patients to book, reschedule, or cancel appointments at their convenience, eliminating long wait times and reducing manual errors. It intelligently manages doctor availability, preventing double bookings and optimizing scheduling for better resource utilization. Additionally, it sends automated reminders and notifications to ensure patients don’t miss their appointments, significantly reducing no-shows and last-minute cancellations. By automating these routine tasks, the AI agent has also alleviated the workload of hospital staff, allowing them to focus on providing better patient care.