WhatsApp Chatbot

Enhancing communication with WhatsApp Chatbot

Engage and connect on WhatsApp with billions of potential clients through WhatsApp Bot.


Automate business interactions with
WhatsApp Chatbot

WhatsApp is the most widely used messaging platform globally and has many benefits. WhatsApp chatbot automates common business interactions such as customer support, feedback collection, and lead enrichment. WhatsApp chatbots can answer mundane questions instantly and even involve human agents when necessary. Being on WhatsApp is a way to increase your CSAT, NPS, and agent productivity.

What is WhatsApp
Chatbot for business?

For a WhatsApp Chatbot, the definition is included in the application. A WhatsApp Chatbot can make sales easier and provide customer support through the WhatsApp Business Accounts.

WhatsApp Chatbot, also known as WhatsApp Bot, is a program that connects users through already-filled chat messages. It is powered by AI and operates on the WhatsApp platform. Its Communication can be in text or voice notes, just like talking to a real person. Businesses use the WhatsApp Chatbot to automate customer support and sales through the WhatsApp Business account.

Softude Chatbot solutions for
every business

The popularity of the WhatsApp Business chatbot for bridging the gap between business and consumers is at an ever-increasing level. Here is the complete list of WhatsApp chatbot solutions we offer, tailored according to the requirements of business:

Chatbot Business Use Analysis

By understanding the needs of a company, our solution can help grow and solve everyday problems. We pinpoint the areas of pain and identify opportunities that will help you most.

Chatbot Data Requirements

We establish what information needs to be collected by the chatbot through a set of exercises that replicate real-time scenarios to give the best solution.

NLP Modeling

Our research helps us develop a Natural Language Processing model by finding the most appropriate intents and responses that can handle queries quickly and precisely.

Chatbot Project Management

Softude experts are experienced professionals with years of experience handling the complex chatbot delivery requirements to start-ups and large enterprises. 

Chatbot Integration

Recognizing the importance of centralizing data, we can link chatbots with backend systems, third-party mediums, and CRMs.

Chatbot Enhancement

By analyzing customer feedback, we can create opportunities for more optimization to improve service delivery.

Use cases for
WhatsApp Chatbot

Chatbots are powered by a specified set of rules created to be able to communicate with a human over chats. Here are a few use cases of the WhatsApp chatbot:

WhatsApp Chatbot

Talk to expert

Book a demo to see if WhatsApp chatbots might be right for you.

Advantages of WhatsApp Chatbot
business API

WhatsApp has opened many possibilities for companies. It allows businesses to engage in “rich” two-way conversations and notify customers within WhatsApp. With Softude, it is now possible to personalize the communications flow through the WhatsApp Business API.
Verified business profile

WhatsApp Business API enables enterprises to create a trustworthy profile, complete with the green badge which confirms the brand’s authenticity.

Use your number

Choose a number to use the WhatsApp Business Solution- either mobile, landline, or toll-free.

Easy API integration

Integrate our REST API in existing applications (CRM Contact center, CRM chat, etc.) or use our Chat Messaging Console.

Secure chat

WhatsApp ensures secure end-to-end transmission of messages. This means that all communication with users is secure and private.

Media rich messaging

Harness WhatsApp’s capabilities to transfer or receive multimedia files to customers, like videos, images, documents, locations, contact cards, etc.

High delivery rates

Businesses can monitor if their customer has read and received messages using this API, known as the WhatsApp Business API. 12x more effective than email to re-market.


Hire Chatbot developers from Softude

Our experts provide exceptional development services that are perfectly compatible with your needs. We will evaluate your business needs to provide the best technology solution for your company and help you accelerate your business growth. Get more information about our expert services.


Client Success Stories
Leveraging Node.js

Our NodeJS consultants are well aware of security concerns, database interaction, and API usage for delivering high-end solutions to clients. Check out our wide range of exceptional NodeJS projects we have crafted for our clients.

success stories

Our blogs


Solutions for most common queries that our clients face.

The WhatsApp Bot is software for chatbots that runs within WhatsApp messaging system. It is a chatbot used by companies to talk to their customers and potential clients via WhatsApp.

WhatsApp has a large base of users, making it simple to connect with every potential customer via a platform they’re already comfortable with. With the help of a WhatsApp chatbot, it is possible to interact with your existing and potential customers quickly and easily.

Yes, there’s a WhatsApp API. It is specifically made for small and medium companies that wish to profit from the popularity of WhatsApp to increase their sales and improve customers support. Through this API, companies can easily integrate WhatsApp into their technology stack. This allows them to give the best customer service in various ways.

They can participate in multichannel/multiparty interactions; create automated chatbots; deliver notifications, alerts, and updates; integrate WhatsApp with their CRM; and more. Because WhatsApp is widely used across the globe, businesses can use this API to communicate with customers no matter their location.


Contrary to WhatsApp for Business app, the WhatsApp Business API is not free. The price will depend on WhatsApp Partner – a Business Solution Provider (BSP) – establishing the API for businesses. BSPs have to pay WhatsApp for the privilege of connecting to their API and then offer this service to their clients, i.e., small/medium companies. Each BSP determines its price.

Businesses with an extensive customer base can benefit from this AI software. Chatbots can automate customer service and deliver a personalized experience for customers. Here are some of the advantages.

  • Answer customer inquiries
  • Cost-effective solution
  • Support for customers round the clock. support
  • Helps schedule appointments
  • Stores user information

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