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#Digital Commerce

An Optimized Solution to Resolve a Customer’s Vehicle Issue for Manufacturer and Dealer

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International Clients
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Years of Experience
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Team members

India’s 2nd biggest automaker was struggling to know what technical issues or breakdowns their customers face and how much time does it take for their expert engineering team to resolve them.

About

Utilizing the Open source Laravel technology professionals, Systematix designed and developed a web-based custom solution that is deployed at 432+ dealers’ across 31 locations in Phase I roll out. This custom solution helped the manufacturer to establish a digital platform for customer issues escalation and resolution between their dealers’ network and expert engineers. As of now, 3000+ users (Dealers’ engineers, manufacturer expert engineers) are communicating through this solution.

Challenge

Utilizing the Open source Laravel technology professionals, Systematix designed and developed a web-based custom solution that is deployed at 432+ dealers’ across 31 locations in Phase I roll out. This custom solution helped the manufacturer to establish a digital platform for customer issues escalation and resolution between their dealers’ network and expert engineers.

Solution

Utilizing the Open source Laravel technology professionals, Systematix designed and developed a web-based custom solution that is deployed at 432+ dealers’ across 31 locations in Phase I roll out.

Strategy

Utilizing the Open source Laravel technology professionals, Systematix designed and developed a web-based custom solution that is deployed at 432+ dealers’ across 31 locations in Phase I roll out. This custom solution helped the manufacturer to establish a digital platform for customer issues escalation and resolution between their dealers’ network and expert engineers. As of now, 3000+ users (Dealers’ engineers, manufacturer expert engineers) are communicating through this solution.

Results

Utilizing the Open source Laravel technology professionals, Systematix designed and developed a web-based custom solution that is deployed at 432+ dealers’ across 31 locations in Phase I roll out. This custom solution helped the manufacturer to establish a digital platform for customer issues escalation and resolution between their dealers’ network and expert engineers. As of now, 3000+ users (Dealers’ engineers, manufacturer expert engineers) are communicating through this solution.

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#Digital Commerce

An Optimized Solution to Resolve a Customer’s Vehicle Issue for Manufacturer and Dealer
Kentico
Rectangle 465

#Digital Commerce

An Optimized Solution to Resolve a Customer’s Vehicle Issue for Manufacturer and Dealer
Kentico
Rectangle 465

#Digital Commerce

An Optimized Solution to Resolve a Customer’s Vehicle Issue for Manufacturer and Dealer

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